Privacy Policy

Specialist Dental Medicine Practice for Orthodontics Leila Latić Hodžić, DDS, Orthodontic Specialist, Charlesa Darwina 6F, Zagreb, OIB: 51470809878 (hereinafter: “Ortolook Clinic”) as the responsible practice cares about your privacy and the protection of your personal data. For this purpose, we have adopted this Privacy Policy to inform you about the ways personal data is collected and processed.

Use of the website ortolook.hr

Ortolook Clinic owns the website ortolook.hr and automatically collects certain data and statistical information through our Internet servers or “cookies” when you visit the site. Examples of information about your use of the site include: the most visited and viewed pages and links on our website, time spent on the site, the most popular keywords that lead users to our site, your IP address, information collected via cookies, your device data such as hardware settings, system activity, browser type, etc. The purpose of such processing is to design our website in a way that is as efficient and user-friendly as possible and to tailor it to your needs.

To collect data, Ortolook Clinic uses:

– Google Analytics

– Google AdWords Remarketing

– Facebook Pixel

– Microsoft Clarity

Our website may contain links to other websites that Ortolook Clinic does not manage and for which it is not responsible. We recommend that you review the privacy policies of such websites to understand how your personal data is collected and processed there.

Security

Ortolook Clinic uses technical and organizational security measures to protect your data. Any personal data you provide is encrypted during transmission to ensure maximum security of our website and to prevent misuse by third parties. Our security measures are continuously improved in line with technological development.

Use of cookies

What is a cookie?

A cookie is a small text file stored on your computer or any other device by a website, containing information about your navigation on that site. Cookies are essential to facilitate browsing, tailor it to the user, and do not harm your device.

Although the general term “cookies” is used in the Policy, as it is the primary method of data storage used by this website, the browser’s “local storage” is used for the same purposes as cookies. All information in this section applies equally to this “local storage.”

What is the purpose of cookies on this website?

Cookies are an essential part of our website’s operation. Their main purpose is to improve your browsing experience. For example, they are used to remember your personal settings (e.g., country) while browsing the website and during future visits. Information collected by cookies also helps us improve the site by evaluating usage patterns, website suitability for individual user needs, faster searches, etc. Occasionally, if we have obtained your prior consent, we may use cookies, tags, and similar tools to collect information that allows us to show you advertisements based on your browsing habits, either from our website, third-party websites, or in any other way.

Who uses the information stored in cookies?

Information stored in cookies is used exclusively by Ortolook Clinic, except for those described below as “third-party cookies,” which are used and managed by external entities providing services we request to enhance our services and user experience. These “third-party cookies” are mainly used for access statistics.

How to disable or prevent cookie use?

You can limit, block, or delete cookies from this website at any time by changing your browser settings as indicated below. Although settings differ by browser, cookies are usually configured in the “Preferences” or “Tools” menus. For further details on cookie configuration in your browser, please check the “Help” menu. For general information about cookies and how they work, you can visit

www.allaboutcookies.org and www.youronlinechoices.eu.

Responding to your inquiries

Ortolook Clinic pays particular attention to users of our products and services. Your loyalty is extremely important to us, and we encourage you to communicate with us.

You can contact us by phone at 01/5514 490 or by e-mail at info@ortolook.hr. If you contact us, we may process your personal data based on your inquiry, which represents your consent, or in the case of a complaint, based on our legitimate interest, in order to:

• respond to your inquiry;
• process any potential complaint and take necessary actions;
• provide information about our products, services, or contests.

For these purposes, we process the personal data you provide, especially your name, phone number, address, e-mail, date of inquiry, and the nature of the inquiry. The storage period of your personal data depends on the nature of your inquiry as long as there is a purpose for it.

Business cooperation with Ortolook Clinic

If you are our business partner or have another contractual relationship with us, we process your personal data necessary for the purpose of concluding, executing, and performing our contractual obligations. Ortolook Clinic usually collaborates with business entities and, to a lesser extent, processes personal data of individuals, which may include names, addresses, OIB, and contact details. Providing your personal data in this case is a necessary condition for the contractual relationship. We store the data for the duration of our cooperation and afterward for the period required by law.

How and with whom we share your personal data

We may share your personal data with government authorities upon request and with third parties who provide personal data processing services as processors. These service providers, under contractual arrangements for data protection, are obliged to use the entrusted data solely in accordance with our instructions and strictly for the agreed purpose.

Your rights

At any time you can:

• request access to your personal data and request updates;
• request additional information about how we use your data;
• receive the personal data you have provided in a structured, commonly used, machine-readable format and, where technically feasible, transfer it to another controller without obstacles if the processing is based on your consent and conducted automatically;
• request deletion of personal data. Since users can only request deletion of their own data, for protection we may ask you to verify your identity before fulfilling the request;
• withdraw consent where processing is based on it, with effect for the future, to stop that specific processing. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal;
• request restriction of your personal data processing;
• object to any processing based on our legitimate interest, unless reasons for such processing outweigh your data protection rights.

Data Protection Officer

For any questions regarding the processing of your personal data and exercising your rights, you can contact our Data Protection Officer.

e-mail: smile@ortolook.hr

If you suspect a breach regarding your personal data, you have the right to file a complaint with the Croatian Personal Data Protection Agency.

Contact details of the data controller

Confidentiality and data access

By this statement, Specialist Dental Medicine Practice for Orthodontics Leila Latić Hodžić, DDS, Orthodontic Specialist commits to keeping all personal data confidential in accordance with EU Regulation 2016/679 on the protection of individuals regarding personal data processing (Regulation) and to using personal data solely for the specific (legally prescribed) purpose.

Data secrecy

We want to clearly state that when visiting this website your personal data remains confidential unless you voluntarily disclose it. We commit not to disclose, sell, or transfer data we receive to third parties (except as required by the Regulation).

Changes to our Privacy Policy

In case of changes to our privacy policy, we will notify you on this page and update the privacy policy revision date below.

This Privacy Policy was last updated on October 28, 2024.